Frequently Asked Questions
In your packet sizing descriptions, what does M stand for?
M is the Roman numeral abbreviation for 1,000. M = 1,000 seeds. MM= 1,000,000 seeds.
Do you ship internationally?
this time, we only ship orders to Canada. We can not process other
international orders. Please click here to read about our policies
related to Canadian Shipments.
My browser doesn't support secure pages. Can I still order with you?
If your browser doesn't support secure pages, you can view all the content on our website, but you cannot place an order. To order, you must have a web browser that supports secure pages (indicated by the prefix "https:" in the URL bar). This is for the security of the information transmitted electronically when an order is placed. If you are unable to view secure pages, you may place your order via phone, mail, or fax.
I can't remember if I've already created an account on this site. What should I do?
Visit our Password Recovery page. We can use your e-mail address to see if you have an account with us. Enter your e-mail address, and if you are registered with us (with that e-mail address), we’ll send your account name and password to your e-mail account. Also, it’s worth noting that you may have ordered from our website in the past, but if you did not save your account information, then our system will not have a record of you.
If the Password Recovery option doesn’t work, you can use our Contact Us Form. We will look up your name and/or address and send you your account information if we have it on file.
I forgot my account password. Can I get a reminder?
Yes, please visit our Password Recovery page.
I am trying to get a copy of your organic certificate, but when I click on the link, nothing happens. What should I do?
This file is a pdf, or portable document format. To be able to read these files, you must have a .pdf reader. Adobe Acrobat is a free .pdf reader that can be downloaded off of the internet. Click here to download Adobe Acrobat.
Adobe Acrobat opened my download. Now what?
Now that the file you selected is open and viewable in your .pdf reader application, you can elect to save the file onto your hard-drive or disk, print the file, or copy the file to paste in another file or program. Utilize the appropriate buttons on the toolbar at the top of the page or select the appropriate features from the menus. Consult the Help section of the application for more information.
I found broken links, pictures that won't open, or other problems on the site. What should I do?
If you've found any errors on our website, please report them to the Webmaster. We are constantly maintaining and updating the site, and we greatly appreciate your help in alerting us to errors and oversights. As the users of our site, you are the best proof-readers we have!
Once I've started an order, can I come back to it at a later time?
Only if you logged into the site before shopping. Logging into the site allows you to add items to your cart and come back at a later date to retrieve them. You will need to log back into the site again when you return.