Covid-19 Frequently Asked Questions
As you begin to make your growing plans for 2021, we want you to know you are not alone. The High Mowing team has dedicated time, effort and creativity to ensuring that we will have seed for our growers this spring and we will continue to do our very best to keep seed available for those who need it. For information regarding any new or ongoing changes that we have made to procedures, read our Covid-19 FAQ’s below.
Is High Mowing still open?
Yes we are. We will remain open and operational while doing our part to continue practicing social distancing and other safety measures. As an essential provider of an agricultural service, we appreciate your support and patience as we continue to adapt our operations and navigate significant increases in orders and web activity.
What has HMS done to ensure that I will have seed for my garden?
We have been proactive in our response to the seed shortages and delays we experienced in the Spring of 2020. We have added storage space and brought in more seed overall to reduce any transportation issues that may come up as the winter season unfolds. We have packed more seed earlier than ever before as a way of taking pressure off the Seed Packing team in the height of our sales season. We have also built the network for second shifts and have trained existing staff to be in lead positions when we need to move to two shifts, to ensure timely packing and delivery of ordered seed.
What is High Mowing doing differently as a result of Covid-19?
In addition to actively following the recommendations outlined by the centers for disease control & prevention and vermont’s health department, our staff have developed and implemented enhanced cleaning and disinfecting protocols, including daily processes designed to reduce the risk of contamination. We are working with our staff to help them stay up-to-date and well-informed about what is going on nationally, locally, and within our own warehouse. We are encouraging our employees to take extra precautions including frequently washing their hands, working from home when possible, isolating office spaces, and staying home as appropriate and if so, we are continuing their pay for their isolation period. We are temporarily eliminating the option for customers to pick-up their seed order at our warehouse in Wolcott, VT in order to minimize risk of exposure.
What is the turnaround time for my order?
Our shipping turnaround time for items that are packed and ready to ship is currently within 7 days of order placement. If you have already placed an order with us, it is being processed and you will receive a notification when it ships. Please note, USPS, FedEx and UPS are all experiencing an increase in delivery times due to high volume; please consult your tracking number and allow extra time for your package to arrive.
Why didn't I receive everything I ordered?
Some items may be backordered or out of stock, you can find lists of all backordered and oos items on our website.
We will email out of stock notices as quickly as we are able. Variety substitutions, refunds, or credits to your High Mowing account are all options in the case of an out-of-stock item on your order. High Mowing credit does not expire and can be used for any of our products. Items that have not shipped due to their back order status will ship once they have been accepted into our facility and have passed their Quality Control inspection.
What's the best way to contact High Mowing?
If you need to inquire about the status of an order that was placed more than 10 days ago, or have other questions about an order, please email our customer service department at firstname.lastname@example.org. While inquiry volume remains high, we request that only customers with limited access to email contact us via phone. We will do everything we can to support you and fulfill your seed orders as quickly as possible, with your safety and the safety of our staff as our top priority. Our current email response time is 7 business days, and we are answering emails in the order in which we receive them.
What is the best method for placing my order?
Currently, the best methods for placing your order are on our website, by mail order, through email by contacting (email@example.com), or by fax (802-472-3201). We are doing our very best to return calls and emails as quickly as possible and you can expect to receive a reply within 7 days. If you are unable to place an order electronically, please call us (866-735-4454).
How can I check the status of my order?
Once your order has been placed, please allow up to 7 days for your order to ship and your tracking number to be emailed to you. If you have not received a shipment confirmation by the end of that timeframe, please call or email our sales office (firstname.lastname@example.org) and a customer service representative will be happy to give you an update.
I placed a web order and did not receive a confirmation email, did my order go through?
If you placed an order and you did not receive a confirmation email, it may have ended up in your spam or junk folder. Be sure to check these folders in your email inbox and if you did not receive a confirmation email at all, you can send an inquiry to (email@example.com).
Can I make changes to my web order?
We are unable to change your order once it has been submitted. We ask that before you place your order, you double check each variety and quantity to make sure you have selected everything you’d like to purchase before checkout.
Do you have growing information and other resources for gardeners and farmers?
You may be seeking something to read other than the news right now, or you may be tackling a garden project for the first time. In either case, we have a wonderful selection of informative articles to peruse as you plot out your gardens and maintain your crops utilizing organic methods. The articles are divided into sub categories for helpful navigation and specific topics can be searched through the search bar on the left side of the page.
Is High Mowing going to stay open?
While we can't predict what the future might bring for our privately owned seed company or even our local region here in Northern Vermont, we have every intention of staying open and continuing our essential agricultural service for the growers of North America. In the event that additional safety measures must be made to help protect our staff, we will communicate changes to operations and order fulfillment immediately.